Returns & Refunds

Before making any claim, please contact us directly. We will be happy to respond quickly.

We are committed to providing you with a satisfying shopping experience. If you wish to return an item, please follow our return policy below:

1. Return Conditions

  • Items can be returned within 14 days from the date of receipt.
  • Products must be in their original condition , unused, unwashed, with all original tags and packaging .
  • Personalized or custom-made items, as well as sale or clearance items, are not eligible for return unless defective.

2. Return Procedure

To make a return, please follow the steps below:

  1. Register your return request online via our site, using the form provided for this purpose.
  2. Once the request is validated, you will receive a prepaid return label by email, as well as shipping instructions.
  3. Carefully pack the item in its original packaging and affix the return label to the package.
  4. Drop off the package at the collection point indicated on the label.

3. Return Costs

  • Return costs are the responsibility of the customer , except in the event of a defect or error on our part.
  • If you use the return label provided, the cost will be deducted from your refund amount.

4. Reimbursement

  • Once the item is received and inspected, we will issue a refund to the original payment method within 7-10 business days .
  • You will receive a confirmation email when the refund is processed.

5. Exchanges

  • Exchanges are not supported through our returns process. To obtain a different item, please return the original item and place a new order .

6. Defective Items or Order Errors

If you receive a defective item or we have made an error in your order:

  • Contact our customer service within 7 days of receipt , with a photo of the product and a description of the problem .
  • We will arrange the return at our expense and offer you a replacement or refund .

For any further questions, please feel free to contact our customer service . We are here to help!

Right of withdrawal and refunds

  • If you are not completely satisfied with an item purchased during your order you can return it to us within 14 days of receipt of the item(s) for a refund. Of course the products must be returned to new and unused condition in their original packaging.
  • In case of exercising the right of withdrawal (14 days), we are required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).