Returns & Refunds

Returns

If an item is defective or non-compliant, the buyer has 14 working days from receipt of the items to request an exchange or refund. If the fifteen (14) day period normally expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

Items must be returned in their original state and must be accompanied by all packaging. No refunds will be made for items returned incomplete, damaged or cash on delivery without returning the items.

In order to return your order to us, you will be asked to make your return to these two addresses of your choice:

  • Mondial Relais parcel drive" at " 44 Rue Mathieu Dussurgey, 69190 Saint-Fons"

or to:

  • The Saint Fons Post Office "67 avenue Jean Jaures, Saint Fons 69190"

Return costs are your responsibility in the event of exchange or returns.

Once your order has been returned, you will need to send us the tracking number so that we can collect the order

Right of withdrawal and refunds

  • If you are not completely satisfied with an item purchased during your order you can return it to us within 14 days of receipt of the item(s) for a refund. Of course the products must be returned to new and unused condition in their original packaging.
  • In the event of exercising the right of withdrawal (14 days), we are required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

Before making any complaints, please contact us directly. We will be happy to respond quickly.